61. this
download
did
NOT
work
keeps
saying
I
need
the
download
but
wont
let
me
DOWNLOAD.
keeps
giving
error
message
and
since
Im
on
a
FREE
account
theres
no
help
REALLY
AOL
anyway
to
treat
your
customers?
If
you
dont
want
to
help
free
subscribers
then
dont
offer
it
free
ON
TOP
OF
THAT
AOL
WOULD
NOT
ACCEPT
MY
FEEDBACK
INSTEAD
KEPT
SAYING,GIVE
MORE
FEEDBACK
REALLY??????????

Posted at 6:50PM on Jan 8th 2011 by Jackie

62. I'm ready to give up on this AOL for Mac. My mail loads so S L O W L Y...... I have used AOL for years but this is ridiculous. I have to keep rebooting or going to Safari to get my mail. I see that others have complained about this for a while. Any progress on a fix??

Posted at 12:09PM on Jan 10th 2011 by aaretsupt

63. looking for feedback and help please!!!
computer is mac ibook with tiger 10.4...os, dial up connection
aol for desktop 1.7.
PROBLEM: im window pops up stating we're signed on in multiple locations. Before can react to message regarding choose 1 to sign off those other locations, we get booted and disconected.
TO DATE: have set aim prefs to minimal, away message, etc. We do not have any buddies listed , nor ever use the aim, Tech suport call resulted in having us throw out our aol preferences in the library folder, with no effect or change. Didn't have this issue with staying connected on the prior aol for mac osx.
Does anyone have this problem and possible solutions. In reading hte bogs postings I can see this version of AOL is problematic. PLEASE HELP!
thanks..Gavmann@aol.com

Posted at 2:53PM on Jan 10th 2011 by Gavmann

64. Hello... Is anyone at AOL monitoring these comments? I've seen lots of very negative posts and not one response from AOL.

I started using AOL Desktop for Mac when I got a new machine (OS X) in 2008. I was very happy with AOL Desktop, especially the way it organized my e-mails in different accounts (user names) -- much better than Apple's Mail program. My only complaint was that sometimes AOL Desktop was slow in fetching my e-mails.

I was using an older version, I think I was still on 1.2, and never upgraded beyond that until I got the notice in December saying I HAD to upgrade to 1.7. At that time i was very wary about the upgrade given all the negative comments I saw on this blog -- and never a reply from AOL.

After the upgrade everything still went OK, except opening my mail seemed slightly slower than it used to be.

Then 2 days after Christmas I was unable to open ANY e-mails in ANY of my accounts. I could see them in the list but they just said "Message Content Loading." Forever. To read them I had to use Safari and log in to AOL webmail. I kept trying AOL Desktop all day and no luck at all. I was able to send one e-mail and then that stopped working, too.

I spent hours migrating all my old e-mails to Apple Mail. It was very frustrating -- I still don't have everything set up the way I'd like it. And I still have to copy a lot of my Address Book entries to the new program. But at least I AM able to read and send e-mails!

AOL, you're shooting yourselves in the foot with this one! The user fee you collect from us is only a small part of your revenue. Most of your income comes from selling ads in the panels at the bottom of the e-mails, or ads that go with the news stories and cute features that I saw when I logged on. Guess what -- now that I'm using Apple Mail, I never see those ads, or the news stories and features, either!

Oh, and having spent hours getting my new Apple Mail system working -- I'm NOT going back!

Posted at 11:03PM on Jan 10th 2011 by Charlie

65. Gavmann, see comment # 53.

Posted at 9:54AM on Jan 11th 2011 by Sandy

66. This newest version (1.7) crashes a lot. The biggest issue I had with the previous non-beta version (1.5) is that it was inconsistent with managing email. This newer version seems to have addressed that issue but what good is fixing email functionality if the software itself is unreliable. It seems be related to Flash because I only notice this happening when I'm at a site that's flash based or uses Flash container as and audio/video player like playlist.com, youtube, etc. At this point, I'm Really losing hope in AOL and the sad thing, well, stupid on my part, is that I'm still paying for the service.

Posted at 5:04PM on Jan 12th 2011 by Dez

67. When are you going to get an AOL product that works as well on the mac as the pc. Mac users have to use a very inferior product. The mail portion of Desktop for Mac works some of the time. Very frustrating

Posted at 8:10AM on Jan 14th 2011 by L.

68. Using 1.7.722. I see my problem is the same as many of you other disappointed in AOL for MAC users. At least I know I'm not crazy and I'm not alone. I have trouble reading my mail, the uploading message stays on many times and the message never comes up. Sometimes when I'm in that situation and I hit "Reply" while waiting for the upload the email may appear....but not always. In order to read my message at a particular email address of mine on aol I must switch screen names and then when I go back to the one I want to read most of the time it will load. When new mail opens my system just keeps going through the loop. Their ads at the bottom of the emails have no trouble appearing though. So wondering what's up with this?

Posted at 4:52PM on Jan 14th 2011 by Carole

69. Using 1.7.722. I see my problem is the same as many of you other disappointed in AOL for MAC users. At least I know I'm not crazy and I'm not alone. I have trouble reading my mail, the uploading message stays on many times and the message never comes up. Sometimes when I'm in that situation and I hit "Reply" while waiting for the upload the email may appear....but not always. In order to read my message at a particular email address of mine on aol I must switch screen names and then when I go back to the one I want to read most of the time it will load. When new mail opens my system just keeps going through the loop. Their ads at the bottom of the emails have no trouble appearing though. So wondering what's up with this?

Posted at 7:00PM on Jan 14th 2011 by Carole

70. Using 1.7.722 my next problem is also a common one. So glad I found this blog and found out my problems are not exclusive. I guess if I found this out a while ago I would have given up a long time ago. I just hate doing so since I have been with AOL since the getgo and just can't notify everyone who may have this address. So the next problem is TRASH. Can someone tell me how to empty your trash on the new aol desktop. I just can't delete trash. Is there anyone at AOL listening? Does anyone at AOL care?

Posted at 7:03PM on Jan 14th 2011 by Carole

71. Unable to delete trash on AOL 1.7 & my iMAC. Sometimes I can get lucky and delete a couple.

Posted at 5:54PM on Jan 19th 2011 by garybelzman

72. Here's what most needs repeating & repeating with each failed version of AOL for Mac. It's THE most important question here. Val, 5-star questioner, asks it very succinctly: "I just want to know why AOL on a Mac has to be SO different and SO much worse than AOL on a PC?" (Nov. 3, 2010). She has hit THE nail on THE head, and what she asks can't be repeated long or often enough for Mac users who learned their AOL on PC's years ago and can't begin to fathom why this is an unbreakable pattern that frustrates us, but apparently not AOL, year after year. Can it be that whatever the year, those who design a newer AOL-for-Mac are forbidden to use the Windows version first? From the results, what else can we believe? Thus, the LAST question of the mystified: Can this really happen so many times? Surely someone will see the problem and ... but apparently nobody ever does, and all eyes are closed to the frustration it leaves behind. Over and over, Rip Van Winkle does NOT wake up.

Posted at 10:43PM on Jan 17th 2011 by Mort

73. I have a downloaded the new AOL Desktop onto two new Apple Imacs and have multiple problems including:
1. It often (not always) takes a long time to open messages (message loading takes forever). This is absurd. I opened all messages immediately 5 years ago. Sometimes a message opens, them 5 minutes later it does not open. I do not have the time the sit around waiting.
2. I can not Save or Save as to my desktop ( it is grayed out)
3. I cannot save documents to AOL Save--sometimes they show up and other times they do not. I need to be able to save so I can pick these up on any computer

Posted at 5:09PM on Jan 20th 2011 by zalisk

74. I just want to go back to AOL Classic! There is no 'Back to Classic' link provided on this new AOL welcome screen, which I truly hate.

Posted at 7:17PM on Jan 27th 2011 by gardensla