AOL Desktop for Mac - Embedded Graphics in Mail Workaround
Posted Jul 8th 2009 5:40PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
Attention Safari 4 users!
We have identified an issue for users who have upgraded to Apple's Safari 4.0 browser, which shares the web component with AOL Desktop for Mac. Safari 4 users have reported that images embedded in mail messages are not displaying (see image below), even if you have the preference selected.
Here's the workaround provided by AOL Member Services and Scott B., our superstar QA Engineer.
Please follow these four steps:
1. Launch & Sign into AOL Desktop for Mac.
2. Open AOL Desktop for Mac Preferences - from the menu items, go to
AOL Desktop->Preferences->Mail
4. Then when you restart AOL Desktop your mail images should load.
Please leave a comment below to let us know if this worked for you.
Thanks!
Lee Givens
AOL Mac Product Lead
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Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 6 of 6)
101. I have done what was suggested and I still am not able open the graphics. I have a Mac OS X and version 10.5.7. Any suggestions?
Posted at 4:45PM on Aug 17th 2009 by grace
102. It has not worked for me. I have a Mac OS X . . . version 10.5.7 Any suggestions?
Posted at 4:44PM on Aug 17th 2009 by grace
103. I am not having any problems with Safari 4 but keep getting work around info pop up. Is there some way to stop pop up. I appreciate the info and help from AOL MAC Blog. Thanks Carl
Posted at 9:48AM on Aug 17th 2009 by cmentgen
104. Me again,
I see that weeks ago I asked you incredible coders to fix the pop-up warnings and AOL dropping off a constantly connected WAN and I see that you guys are living up to your reputation in the coding community as the lamest coders this side of Redmond.
If you need help, please ask, there is a large community of coders here that I'm sure could engineer fixes for all of your problems, except your own lame coders which probable should be let go as soon as you can replace them with some bright 14 year olds.
Posted at 7:54PM on Aug 17th 2009 by george
105. You idiots still haven't snapped to the fact that AOL mail doesn't support HTML clickable links and that's how you send out the confirmation e-mails after a comment is posted.
No wonder Time-Warner is cutting you loose.
Posted at 7:57PM on Aug 17th 2009 by george
106. It worked! Thanks
Posted at 12:54PM on Aug 18th 2009 by Bill
107. Please give me a way to stop this reminder from coming up every time I open AOL. It also seems to come up every time after my computer awakes from sleep. It is extremely annoying!! Just fix the problem. It shouldn't take months to do so.
Posted at 11:32PM on Aug 18th 2009 by Barbara Levine
108. I also do not have this problem but keep getting repeated pop-ups regarding "the fix". My settings are set to allow pop-ups because of some of the websites I access, I need to. However, yours is the only pop-up that is a nuisance (nothing personal). I appreciate you guys being on top of this problem. Now please just make the pop-ups of your notice stop! Thx!!
Posted at 11:05AM on Aug 19th 2009 by Liz
109. This did not correct the problem for me.
Posted at 7:47AM on Aug 20th 2009 by Patrick Egan
110. I tried doing this, I had'nt installed AOL Desktop for Mac, after reading this forum, I did, but didn't help at all. I am still not able to view any most of my emails that have images in it. Can anyone please help?
Thank you.
Posted at 12:08PM on Sep 19th 2009 by Nikhil