AOL Desktop for Mac - Embedded Graphics in Mail Workaround
Posted Jul 8th 2009 5:40PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
Attention Safari 4 users!
We have identified an issue for users who have upgraded to Apple's Safari 4.0 browser, which shares the web component with AOL Desktop for Mac. Safari 4 users have reported that images embedded in mail messages are not displaying (see image below), even if you have the preference selected.
Here's the workaround provided by AOL Member Services and Scott B., our superstar QA Engineer.
Please follow these four steps:
1. Launch & Sign into AOL Desktop for Mac.
2. Open AOL Desktop for Mac Preferences - from the menu items, go to
AOL Desktop->Preferences->Mail
4. Then when you restart AOL Desktop your mail images should load.
Please leave a comment below to let us know if this worked for you.
Thanks!
Lee Givens
AOL Mac Product Lead
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Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 5 of 6)
81. Thank you! So far, so good.
Posted at 3:16AM on Jul 27th 2009 by jackie
82. The fix did not work for me. I tried it several times in several days.
Posted at 12:14PM on Jul 28th 2009 by M C Clark
83. Tell me how to get rid of this warning.
Posted at 11:34PM on Jul 28th 2009 by drdsgolf
84. I don't even use Safari so I don't understand why my email was affected. I also get kicked off of AOL many times a day. Now, I go to do some internet work and the last month and a half of my bookmarks are gone!
Posted at 4:01AM on Jul 29th 2009 by juniper
85. I responded to this message about two weeks ago.
Every time I open AOL Desktop I still keep getting your message.
How can I prevent the message from continuing to appear?
Posted at 9:07AM on Jul 29th 2009 by mwfast
86. Worked for a while and then .........poof, pictures no longer appear. Any suggestions?
Posted at 3:17PM on Aug 1st 2009 by Gail
87. WebDAV File System Authentication keeps on coming onto my screen.
I sign in my correct name and password yet the screen does not recognize either and keeps
on coming up which is a humongous pain and one I cannot figure out how to stop
Posted at 10:59AM on Aug 2nd 2009 by weitzchicago
88. How do I stop this message about the work-around from popping up every time I sign on. Once or twice is enough. Most such messages have a box you can click to turn them off, but not this one.
Posted at 2:02PM on Aug 2nd 2009 by tuchluv
89. Your suggested fix did not work for me. When I clicked on Preferences the box that was displayed did not look like the one in your instructions. There is no option saying "Notify me before opening new mail with pictures". I would appreciate your help. For general info I have a new 24" iMac. I have been an AOL customer for years.
Posted at 11:13AM on Aug 3rd 2009 by mgmtgraph
90. The fix works on most pictures/sites but not all. I have to go through another browser to see the pictures. Also, the message box keeps popping up even when I am not signed on.
Posted at 5:54PM on Aug 4th 2009 by Cindy Zvareck
91. the fix worked for seeing images (thank you for that!) but then the most recent favorites were lost. any idea where they went?
Steve
Posted at 6:25AM on Aug 4th 2009 by Steve
92. I recently can't use a website that has always worked .. and I can still see/use it on my AOL on my PC. I get a question mark like that on the section with all the links.
Posted at 9:36AM on Aug 4th 2009 by Maria Simonte
93. Okay. Thanks for the pop up advising me of the problem with embedded images. How how do I get the damn pop up to stop popping up? After 40 notices of the problem I think I got the message!
Posted at 10:46AM on Aug 4th 2009 by Richard Hughes
94. It worked--now, how do I stop the pop-up message from appearing every time I sign on???
Posted at 8:34AM on Aug 5th 2009 by GaylaSong
95. How do I get rid of the software update notification to Safari 4 users that explains the workaround for embedded pictures not being visible in mail? I followed the instructions for the workaround and everything is fine, but I still have to keep canceling the software notification message. Thanks.
Posted at 3:45PM on Aug 10th 2009 by sheesh
96. There are so many people wanting to know how to get rid of the pop-up message. There should be a way to get rid of it permanently. Why isn't someone answering this question?
Posted at 3:56PM on Aug 10th 2009 by sheesh
97. It's over a month since you first posted this message. Have you all gone on vacation?
When will you remove it????
Posted at 5:58AM on Aug 11th 2009 by nanschus
98. now that is working... how do I get rid of the pop up?
Posted at 12:42AM on Aug 13th 2009 by Slfs47
99. This is typical AOL -- bombard us with this notice since early July, several times a day, then walk away and completely ignore us when we complain about your constant interruption with the message.
Really, AOL, can't you do anything right???!! Is anybody listening??
Posted at 5:36PM on Aug 14th 2009 by Nancy
100. I can not believe you have so drop the ball on this software. get out of your cubiciles and fix this crapl
Don't send pop ups about it is coming and get it out. How the hell can anyone saying they are writing for mac and have sent out this useless shit
Posted at 7:15AM on Aug 17th 2009 by bob CAVICCHIONI