AOL Desktop for Mac - Embedded Graphics in Mail Workaround
Posted Jul 8th 2009 5:40PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
Attention Safari 4 users!
We have identified an issue for users who have upgraded to Apple's Safari 4.0 browser, which shares the web component with AOL Desktop for Mac. Safari 4 users have reported that images embedded in mail messages are not displaying (see image below), even if you have the preference selected.
Here's the workaround provided by AOL Member Services and Scott B., our superstar QA Engineer.
Please follow these four steps:
1. Launch & Sign into AOL Desktop for Mac.
2. Open AOL Desktop for Mac Preferences - from the menu items, go to
AOL Desktop->Preferences->Mail
4. Then when you restart AOL Desktop your mail images should load.
Please leave a comment below to let us know if this worked for you.
Thanks!
Lee Givens
AOL Mac Product Lead
Add your comments
Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.
When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.
To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br> tags.
Resources
Most Commented Posts
Most Recent Comments
Blogroll
About The Team
Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
Subscribe
Subscribe to Mac @ AOL News & Updates
Reader Comments (Page 4 of 6)
61. Worked like a charm. Thanks.
Posted at 6:50PM on Jul 20th 2009 by JaxJM
62. works for most but not on e-mails from Staples.
Posted at 9:29PM on Jul 20th 2009 by lpv212
63. How do I stop your endless messages reminding me about your continued inability to develop and write code for the Macintosh user community. I get it that for some reason you're not an Apple developer and didn't see the Safari 4.1 beta, or that your "crew" wasn't competent enough to engineer a way to work with it. Can you make it stop?
I don't even use Safari but every time I click on the AOL window to see my mail, I find that AOL has "lost" it's connection on a Mac that hasn't lost it's connection and I see countless reminders why your "coding team" is the laughingstock of the coder community.
Posted at 7:57PM on Jul 20th 2009 by george
64. Wait...this gets better...AOL never asks for your password and yet to post comments here it does and better yet...it send a confirmation email with a clickable link to confirm.
This is AOL, there are no clickable links, remember?
The whole online community has been using HTML in e-mails for about 10 years and here chugs along AOL...still wondering if it's just a passing fad and should they adopt it.
Posted at 8:01PM on Jul 20th 2009 by george
65. Only works about 70% of the time...but still good to know. Hope you get the full problem solved SOON!
Posted at 4:40PM on Jul 25th 2009 by Robin
66. I followed your instructions, and still have no images on incoming email. DDH
Posted at 11:33PM on Jul 23rd 2009 by houghtonnj
67. Thanks a million! I didn't know what I could do to get the graphics in my e-mail. This really worked! Thank you, thank you, thank you!
Posted at 11:19PM on Jul 22nd 2009 by Shar3robi
68. Is this also true with Iphones? I have been having issues with certain senders and ability to read messages from them saying that there was something off about the mail client.
Posted at 12:48AM on Jul 23rd 2009 by tom reiser
69. Thank you. This worked perfectly.
Posted at 2:51AM on Jul 23rd 2009 by Sue
70. I only need to see this one time not every day
Posted at 7:31AM on Jul 23rd 2009 by Lou
71. I still donot get imbedded sites to come up ie yours I had to go to another machine to go to the site
Posted at 7:34AM on Jul 23rd 2009 by Lou
72. I got it. I got it. I got it. I don't care. I don't use Safari. Please stop sending this stupid pop-up message three times a day.
Posted at 9:10AM on Jul 23rd 2009 by kfcollins
73. Worked great; thanks!
Posted at 4:23PM on Jul 24th 2009 by fred
74. I need to upgrade my safari to 4 from 3.2.3
How do I do that?
pictures still don't open
Posted at 11:06PM on Jul 24th 2009 by Nancy Field
75. My images still do not load.. and now my messages do not show up in chronological order??
Posted at 11:51AM on Jul 25th 2009 by P Barry
76. AOL has stopped working on my MAC laptop. I can get it through Safari but will not update thru AOL. Started doing this in MAY.
Posted at 11:55PM on Jul 25th 2009 by Kaaren Oreck
77. OK, I get it. Now how do I stop this message from popping up every time I sign on?????
Posted at 9:04AM on Jul 26th 2009 by lestka
78. Thanks for your efforts, but you've been posting this message several times a day for over a week now. Isn't it time to stop?
Posted at 6:08PM on Jul 26th 2009 by Nancy
79. Changing the subject-are any other mac users having trouble with the aol desktop constantly signing on and then off? Any ideas?
Posted at 10:56PM on Jul 26th 2009 by Lynn
80. I'm not having the problem, but a much more insidious problem is that the waring keeps popping up many times a day. I've read it, I don't need it, make it go away.
I don't need to be saved from myself, and you don't need to warn me a dozen times a day about a problem I don't have.
Mac Kerr
Posted at 11:27PM on Jul 26th 2009 by mackerr