AOL Desktop for Mac - Embedded Graphics in Mail Workaround
Posted Jul 8th 2009 5:40PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
Attention Safari 4 users!
We have identified an issue for users who have upgraded to Apple's Safari 4.0 browser, which shares the web component with AOL Desktop for Mac. Safari 4 users have reported that images embedded in mail messages are not displaying (see image below), even if you have the preference selected.
Here's the workaround provided by AOL Member Services and Scott B., our superstar QA Engineer.
Please follow these four steps:
1. Launch & Sign into AOL Desktop for Mac.
2. Open AOL Desktop for Mac Preferences - from the menu items, go to
AOL Desktop->Preferences->Mail
4. Then when you restart AOL Desktop your mail images should load.
Please leave a comment below to let us know if this worked for you.
Thanks!
Lee Givens
AOL Mac Product Lead
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Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 2 of 6)
21. WORKS FOR SOME NOT ALL.....
Posted at 8:34AM on Jul 16th 2009 by ROSEMARIE
22. The fix has worked on the few emails I've tried . . . thanks!
Posted at 8:05AM on Jul 16th 2009 by Nancy
23. Thanks, this does fix some of the issues! I spoke with AppleCare 4 weeks ago and they offered reverting back to Safari 3.2.3. Hope the AOL team can get this back 100%--some of us really miss seeing those Adobe files without downloading.
Posted at 8:41AM on Jul 16th 2009 by denise
24. Worked fine. Thank you.
Now if you could only show me a way to return the option of pressing the Heart button to create an e-mail forward, I might even learn to love AOL Desktop.
Posted at 8:40AM on Jul 16th 2009 by Martha Rose
25. Thanks, but I still can't open any e-mail that has a pps attachment.
Posted at 10:05AM on Jul 16th 2009 by francinestockser
26. when this is resolve will it clear up the problem on iphone too? as this same problem exist on the iphone.
Posted at 11:03AM on Jul 16th 2009 by Herrol Elson
27. Thanks, seems to be working fine now!
Posted at 11:13AM on Jul 16th 2009 by sgollis
28. It worked. Thanks
Posted at 2:51PM on Jul 16th 2009 by PATTY
29. Great! Thanks a lot! It worked.
Posted at 12:56PM on Jul 16th 2009 by anna Kunken
30. Was this also the culprit that changed my e-mail preferences to not saving the mail I read and send? All my e-mail preferences were reset.
Posted at 1:32PM on Jul 16th 2009 by RobertKNJ
31. I was using Safari beta (now nonbeta) so my email loads have been broken for a long time. The "fix" worked for me. Thank you. I was wondering why it took so long to address this. I forgot I was on beta which apparently few people were on. I thought support for AOL Desktop was nil. I couldn't find anything searching for others with this problem. Thank you.
Posted at 1:36PM on Jul 16th 2009 by lleew92626
32. Thanks, AOL! I was really worried I'd have to scrap the service altogether. But now I can keep using it due to this workaround.
Posted at 2:09PM on Jul 16th 2009 by toptyr
33. CRASH CRASH CRASH -- for two days -- every time I hit "send" or "save as draft"
This is in both DESKTOP FOR MAC and AOL FOR MAC OSX
H-E-L-P
Posted at 2:55PM on Jul 16th 2009 by Barbara
34. The work-around was successful.
Thank you for the tip.
R.L. RIDGE
Posted at 4:56PM on Jul 16th 2009 by wiseprotection
35. Phew what a relief..I thought I had altered a setting and couldn't work out what I had done! Its a pleasure to again see emails the way the senders intended them to be read......thx for resolution.
Posted at 7:47PM on Jul 16th 2009 by JBKINNYC
36. Worked yesterday but not today...checked to see if the box was still unchecked and it was...now what?
Posted at 4:56AM on Aug 4th 2009 by sudieoppie
37. Pardon my not keeping my comments relevant to this blog entry but please point me in the right direction for a problem I have had for three months now? On standard version Safari, when I click on the right to my address book the following appears.... "error loading address book!" Thus, I cannot write any e-mails with auto load of address NOR look up any addresses.Please help?
Posted at 10:20PM on Jul 16th 2009 by CANDY
38. It did not work for me!
Posted at 10:19PM on Jul 16th 2009 by davbak2
39. Good news...it works! Thanks!
Posted at 2:57AM on Jul 17th 2009 by WhoseU
40. It's now working just great! Many thanks,
Don Rickner
Posted at 7:56AM on Jul 17th 2009 by drick123