AOL Desktop for Mac - Embedded Graphics in Mail Workaround
Posted Jul 8th 2009 5:40PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
Attention Safari 4 users!
We have identified an issue for users who have upgraded to Apple's Safari 4.0 browser, which shares the web component with AOL Desktop for Mac. Safari 4 users have reported that images embedded in mail messages are not displaying (see image below), even if you have the preference selected.
Here's the workaround provided by AOL Member Services and Scott B., our superstar QA Engineer.
Please follow these four steps:
1. Launch & Sign into AOL Desktop for Mac.
2. Open AOL Desktop for Mac Preferences - from the menu items, go to
AOL Desktop->Preferences->Mail
4. Then when you restart AOL Desktop your mail images should load.
Please leave a comment below to let us know if this worked for you.
Thanks!
Lee Givens
AOL Mac Product Lead
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Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 1 of 6)
1. FINALLY!!!! It's been so frustrating. I'm glad the fix worked for me. Thanks.
Posted at 11:05AM on Jul 15th 2009 by P.T. Miller
2. this solved the issue for most of my emails, but still, some do not show the pictures.
Posted at 12:28PM on Jul 15th 2009 by dbabajanov
3. adobe files still do not show automatically like they once did in the email. i now have to download the file to see it.
Posted at 12:31PM on Jul 15th 2009 by dbabajanov
4. So far so good!!! I'm so glad it works. I thought I'd done something wrong and that's why the pictures were not showing up anymore. i haven't tried adobe files, but most email messages are opening normally.
Posted at 1:05PM on Jul 15th 2009 by vi0linista
5. So far so good, THANK YOU!!!!
Posted at 1:46PM on Jul 15th 2009 by zrgal
6. I still can not open the win.dat files that come in the mail. Any suggestions
Posted at 2:01PM on Jul 15th 2009 by sudieoppie
7. Unfortunately this "fix" does not work for me.
Posted at 2:49PM on Jul 15th 2009 by mwfast
8. Thank you! It worked.
Posted at 2:35PM on Jul 15th 2009 by GaylaSong
9.
I'll try that
Also, I can't open the win.dat files that come in the mail. Any suggestions?
Posted at 4:03PM on Jul 15th 2009 by ferrelfaia
10. GOOD GOING!
Posted at 4:06PM on Jul 15th 2009 by strahan451
11. Great. Looking forward. I found, with a little experimentation, that I could open each embedded image separately by mousing while pressing control and open apple keys, but this is a hassle because most of the images turned out to be non-essential personal photographs and so I didn't use this way of accessing often. What a relief it will be if this glitch can be fixed. Thanks.
Posted at 4:46PM on Jul 15th 2009 by shivoysieh
12. Thanks for the instructions. It did work. Finally, I'm able to view pictures in my mail. I was starting to think it was something with my computer. Thanks again!
Posted at 5:33PM on Jul 15th 2009 by Donna
13. Good. I couldn't understand why it was so. The one occasion when the sender permitted me to open the message in Adobe Reader the pictures appeared.
Posted at 5:51PM on Jul 15th 2009 by chasmorse
14. Hope it works.
Any suggestions for getting the links to open up rather than havening to copy and paste them?
Posted at 6:28PM on Jul 15th 2009 by Eileen Soika
15. Just today went to apple store to get help about the problem to no avail. Great to see your message and follow your instructions. So far so good but really to soon to tell.
Thanks for addressing this problem.
Posted at 8:50AM on Jul 16th 2009 by mlsandberg
16. Works great - Thanks loads!!!
Posted at 9:05PM on Jul 15th 2009 by Linda
17. I actually figured out this "fix"last week and it has been working fine since. I too thought I personally did something to cause my email images to disappear.
Posted at 9:54PM on Jul 15th 2009 by yongsul
18. So far so good. Thanks
Posted at 12:03AM on Jul 16th 2009 by agrifim1
19. Thank you for the fix. It's been very frustrating for the past few weeks since I downloaded the Safari 4 update. The work around was so simple that I'm embarrased that I didn't think of it myself.
Posted at 4:34AM on Jul 16th 2009 by Mike Loyd
20. yes, it works, thanks for addressing the issue, I thought it was just me!
Posted at 3:14AM on Jul 16th 2009 by chshrgrin