On this edition of Feedback Friday (ok, maybe I'm a few hours late :) we'll be covering a bit more on Mac OS X System Requirements for AOL's Mac products, AIM for Mac 1.5 Beta and the new iBlog.Q: I am currently running on 10.4.11. Checked Apple Software updates and I do not have any.A: Apple provides updates for each major version for free. This means that all 10.3.0 through 10.3.9, 10.4.0 through 10.4.11 and 10.5.0 through 10.5.6 are absoultely free. But an upgrade from 10.3.9 to 10.4 or 10.4 to 10.5 will require a purchase from Apple (usually for $129 per Mac).
AOL is supporting 10.4.8
. We currently don't support 10.4.8 or below for AOL Desktop for AIM for Mac.Q: I am having difficulty logging into AIM for Mac?A: Our QA Engineer Harry has the following suggestions:Questions needing to be asked are:
* Do you save your password in the keychain (is the save in keychain box checked...See image below)?
* Have you tried going into your System preferences to remove the keychain?
Sometimes, even inputting the incorrect password when the correct password has already been saved will allow you to connect, then the keychain takes the incorrect one to replace the correct one. If this is the case, deleting the keychain should resolve the situation for you.Q: When is A/V support for AIM for Mac coming?A: Short answer, it's something we would all like to have and it's at the top of our feature request list. We have some near term issues to resolve and we'll have more info this summer.Q: I would like to edit/change my Buddy Icon.A: Stay tuned! We'll have more info coming soon (hint, hint)!Q: How do I find out more info on AOL's iPhone products?A: Venture on down to the AOL iBlog (http://iblog.aol.com)
I'll be back next week for another installment of Feedback Friday.
AOL Mac & iPhone Product Lead