Feedback Friday - March 27th
Posted Mar 26th 2009 6:44PM by Lee Givens
Filed under: Member Education, General
Q: I am currently running on 10.4.11. Checked Apple Software updates and I do not have any.
A: Apple provides updates for each major version for free. This means that all 10.3.0 through 10.3.9, 10.4.0 through 10.4.11 and 10.5.0 through 10.5.6 are absoultely free. But an upgrade from 10.3.9 to 10.4 or 10.4 to 10.5 will require a purchase from Apple (usually for $129 per Mac).
AOL is supporting 10.4.8 through 10.4.11 and 10.5.3 through 10.5.6. We currently don't support 10.4.8 or below for AOL Desktop for AIM for Mac.
Q: I am having difficulty logging into AIM for Mac?
A: Our QA Engineer Harry has the following suggestions:
Questions needing to be asked are:
* Do you save your password in the keychain (is the save in keychain box checked...See image below)?
~/Library/Keychains/login.keychain
Sometimes, even inputting the incorrect password when the correct password has already been saved will allow you to connect, then the keychain takes the incorrect one to replace the correct one. If this is the case, deleting the keychain should resolve the situation for you.
Q: When is A/V support for AIM for Mac coming?
A: Short answer, it's something we would all like to have and it's at the top of our feature request list. We have some near term issues to resolve and we'll have more info this summer.
Q: I would like to edit/change my Buddy Icon.
A: Stay tuned! We'll have more info coming soon (hint, hint)!
Q: How do I find out more info on AOL's iPhone products?
A: Venture on down to the AOL iBlog (http://iblog.aol.com)
I'll be back next week for another installment of Feedback Friday.
thanks!
Lee Givens
AOL Mac & iPhone Product Lead
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About The Team
Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 1 of 1)
1. Is any progress being made on porting the current "stand alone Classic" AOL chatrooms over to the new Mac AOL Desktop OR Mac AIM programs? If not, will it ever happen? When? Why is it taking so long? The current AOL program for Macs hasn't been updated in what, two years or more? My "opening page" still displays totally outdated info. Can't they at LEAST change that?
Frustrated Mac user.
Posted at 9:58PM on Mar 29th 2009 by Mo
2. I am getting really tired of every time I launch AOL it tells me this beta version has expired and asks me if I want to download the new version. I click download and of course nothing downloads. This is way too difficult and confusing.
Every single time it tells me whatever version I am using has expired.
Posted at 11:12AM on Apr 1st 2009 by philipmay
3. がんばってください。
アダルトグッズ
Posted at 10:39PM on Apr 3rd 2009 by アダルトグッズ
4. I am new to this site. Sorry if this is off topic or is not posted in the correct place.
I am having trouble with things such as serious delayed keyboard response (Keyboard lag) on the original aol as well as the desk top version. It is not nearly as bad on the Desktop version. Actually the original aol crashes quite often as well. The problem is worse on the original format version.
Also, when I am viewing my address book and scroll to the desired name the scroll will only hold for about two seconds before returning to the top. If I am quick, I can select a name and it will only return to that position instead of going all the way back to the top (the A's) This is the method I have to use to "sneak up" on the desired address.
I have been running both versions for quite some time now and this problem just started about a week ago.
On the original aol, I am using the latest (last) version that was available for my operating system..... Mac OS 10.4.11 on a Power Book, 1GHz, G4 with 512 MB SDRAM. My point being I have plenty of memory and speed. Suggestions?
Posted at 1:22PM on Apr 13th 2009 by 100ton
5. Is there anyway you can make logged chats more accessible. Right now I have to search my hard drive every time I want to read a specific logged chat. Also, is there any chance you could make the application more visually appealing? And one more thing... can you make it so I can sign on invisible.
Thanks!
Posted at 5:48PM on Apr 14th 2009 by David
6. why can't I print an aim conversation wiyhout copying and pasting? i ysed to be able to use thr print button but now it;s greted out
Posted at 9:50AM on May 3rd 2009 by bernshap
7. I don't know where to put this, but I have q question for AOL. When clients email me I can't save them as "mary" "Mary's neighbor Joe" or anything. I can only save them into folders so if 100 potential customers email me how can I find them when they call to say, hi, I'm mary, i sent you an email... Now I have to make 100 folders, like mary, nance, oprah, peg, ... and I can't save them to my desktop so i have to keep aol open no matter what I'm working on, so I can find the email they refer to, when they call.
This did not happen in aol classic. It is a problem in desktop for mac 1.5 I bet AOL loses a lot of customers because of the crazy save methods on the desktop. Will AOL change this? I'd be happy to advise them.
Posted at 12:33AM on May 5th 2009 by Patricia Evans