AOL Desktop for Mac - Mail In Depth
Posted May 21st 2008 2:00PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
Today, we launch the first of many in-depth articles on using AOL Desktop for Mac. I want to start with Mail. We've been getting a lot of feedback and every developer is being briefed on issues being reported using the handy Feedback button on the toolbar. Remember, if you would like to get a response to your feedback (I'll try to get back to as many of you as possible!), I need to get your e-mail address (you can type your e-mail address in the optional e-mail field on the Feedback form).
Topic 1 - First Run Mail Experience (mail performance)
When you first install and launch AOL Desktop for Mac, you'll notice it installs and launches in seconds. After logging in, some users may notice that the application may seem sluggish, this is due to the application downloading mail for the first time and if you have hundreds (or even thousands!) of mail messages in your New/Old or Inbox. You can make the mail experience better by letting AOL Desktop for Mac to finish adding your mailbox to the new mail database. This should only take a few moments, resulting in a better experience day-to-day.
Topic 2 - Mail Display Issues
Some users have experienced mail display issues, where mail listing may be jumbled or your mail header (e.g., To:, From:, Subject:) may not be updated with the current mail message you're viewing. We have our mail team working around the clock to address this issue.
Topic 3 - Default Font for Mail
Like many AOL users, I like picking my favorite font and font size. This is one of our top requests and we'll be posting information on this feature on the Mac@AOL Blog. Hang in there, we'll get back to you.
Topic 4 - How do I Add a BCC: or Signature?
To the Right of the 'To:' field, you will see a pull-down menu that will reveal all kinds of neat things. You can add a BCC: or Signature or even hide the stylebar, if that's what you need.
thanks...
Lee Givens
AOL Mac Product Lead
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About The Team
Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 1 of 1)
1. I still do not see the "fix" for the Group Names. Names within a group from my "old" AOL are missing or limited in AOL Desktop. The "old" AOL had a great system for adding and editing "Groups." Why not use the same programming? This one item keeps me using Safari for my AOL mail.
Posted at 7:26PM on May 21st 2008 by Floyd Kuehnis, Jr.
2. Regarding BCC: I'm sorry you didn't address 1) the lack of a BCC box in the address book (I'm currently dumping a group list in CC, then cutting and pasting it to BCC - not fun) and 2) the BCC addresses no longer appear in Sent mail so I have no record of to whom the message was sent without printing it and writing a note on it. How archaic is that?
Posted at 4:07PM on May 22nd 2008 by Sandy
3. While the AOL desktop downloads some (not all) of my emails I was wondering if there was a way to encourage it to download from multiple filing cabinets. Each filing cabinet has different emails saved. Can I finally merge all of my emails from the same AOL account filing cabinets but located on my three computers. Possible??
Posted at 6:05PM on May 22nd 2008 by Fred
4. are there any plans to update the regular AOL for Mac OS X??? Mine crashes a lot and the mail is chronologically jumbled
Posted at 3:30AM on May 25th 2008 by george
5. I am specifically referring to the AOL for Mac OSX
Posted at 1:35PM on May 25th 2008 by george
6. Trying to download your new program on my new mac with leopard.Nothing!Tech support disconnects.Current version quits often so thought new program might be good idea.Refuses to download.Why??
Posted at 6:07AM on May 26th 2008 by susan jaffe
7. I keep getting an error message when trying to send mail from AOL Desktop for the Mac.....it's really random, sometimes it works and other times (most of the time) it does not...
Thanks in advance for your help!
Posted at 1:39PM on May 30th 2008 by sooth
8. I cannot send email on the new AOL Desktop for Mac. I get an error message saying there was a problem in delivering it. I had downloaded it on my MacBook Pro just after updating Leopard to 10.5.3. I previously had downloaded it on my IMAC which only has Leopard 10.5.2 and wasn't having that problem. Not sure if the problem might be related to the latest release of Leopard.
Posted at 5:51PM on May 30th 2008 by Billy McKee
9. About one third of the emails I send come back with an error msg indicating a problem with delivery. I save them as a draft and try to resend them later with mixed results. Some are sent on retry, others apparently just stay in the outbox, and one or two just disappear.
I have no problem sending these same emails thru aol.com. What gives?
joer
Posted at 12:09AM on Jun 2nd 2008 by Joseph Ramsey
10. omg, so many problems - error messages after "sending" an email. Can't view your current/new email in all accounts at the same time (like in AOL for Max OSX). No Spell Check on the New Email box itself. No keyboard shortcut to get to "Read New Mail". Etc, etc. Is it just me not figuring things out?? Otherwise this "new" AOL Desktop is in need of a LOT more work.
Posted at 10:22AM on Jun 2nd 2008 by ac
11. I'm a new MAC user but have used AOL on windows forever (it seems). But....I keep going back to my desktop to do things I can't do on the MAC and wonder if I just don't know something....
....like.....1) hiding Favorites (takes up too much of the screen and don't need it mostly)2) Is there a way to send a website URL without cutting and pasting the address? 3)I hate when attaching pictures that they are "imbedded" in my mail as opposed to just being "attached" like in Windows.
I tried to find this stuff out here but even the help seems like you have to "sift" through. Thanks in advance, Jody
Posted at 2:52PM on Jun 3rd 2008 by Jody
12. I installed & uninstalled within days. I did not like the HUGE "your mail has been sent box" that took up 1/4 of my screen. It also seemed to me that many features were still missing. When I went to the Help menu to try to locate them, I saw instructions with choices that did not even match the choices I had. I was more than happy to revert back to AOL for OSX.
Keep working & I'll re-try in a year when you have a finished product worth using.
Posted at 6:48PM on Jun 6th 2008 by bafdisney
13. I just switched from AOL desktop for PC to Mac, and can't find any information on importing old mail from my organize folder (saved to PC...I did not use Personal File Cabinet). Can I import into any AOL versions for Mac?
Posted at 9:58AM on Jun 10th 2008 by shannon
14. Congratulations on your perseverance on so many details. I'm having jumbled emails wherein the wrong message displays from the sender. Secondly, I find if i wait until the icon stops spinning in the upper left, it's easier to get responses from commands, but not always. However, I am perplexed that the "Insert link" option has disappeared from my email menus altogether. Is there a way to insert links that I haven't found. They don't automatically highlight in blue the way they used to. Thanks
Posted at 3:40PM on Jun 15th 2008 by Mark
15. I couldn't confirm my previous comment because the link wasn't "live." I had to copy and paste it to get to your confirmation page.
Thanks
Mark
Usinvest@aol.com
Posted at 3:45PM on Jun 15th 2008 by Mark
16. How do I change the font size in the mailbox view. I can change it in the browser window and in individual emails, but not in the mailbox view. The font is ridiculously small and I am very frustrated trying to make it larger.
Posted at 10:19PM on Jul 7th 2008 by tag
17. Help! I stayed with AOL because I have 60,000 emails saved that I need search access to for work. I can't figure out how to search/find old e-mails sent and received with this new AOL. Help please. Sleepless in Fairfax
Posted at 11:28PM on Jul 8th 2008 by Amy Perlin
18. Comments: Two questions: Is this used with leopard? Also, I have downloaded the aol for desktop and can not find an icon to put in my tool bar so I can so directly to your new aol software when I open my computer. Where is the icon? How do I find it? Thank-you Betsy
Posted at 12:45AM on Jul 17th 2008 by betsy cohen
19. As usual AOL stinks. I can't find the "tool menu" anywhere. I've lost my additional screen name. I can't delete unwanted Favorites folders. I can't set my AOl as my homepage because I can't find the tool menu the help instructions show. I can't get selected bookmarks to show in a window bar. What a loser. I'll stick to Firefox.
Posted at 6:56PM on Jul 17th 2008 by Marilyn