Feedback Friday - 5/16
Posted May 16th 2008 10:25PM by Lee Givens
Filed under: Member Education, AOL Desktop for Mac
First, for those of you new to the Mac@AOL Blog, we review feedback we received and try to answer the most reported issues right here on the blog. You can review our previous Feedback Friday articles to get an idea (or find an answer) about an issue.Previous editions of Feedback Friday:
Feedback Friday - 2/15
Feedback Friday - 2/29
Feedback Friday - 3/21
Feedback Friday - 4/18
Question 1 - How Can I Find an Answer to My Problem?
Well, the first place you should look is AOL Support Portal for Mac and the Mac@AOL Blog. You can search keywords or tags by using the handy Search Box, in the upper right corner of the blog page.
Also, if you use the Feedback Button on AOL Desktop for Mac and leave your e-mail address in the comments box, we may be able to contact you directly. And yes, we read EVERY comment posted. I also review all comments left at the bottom of blog articles. We are totally committed to listening to our users.
Question 2 - I'm getting an 'Error 800' When Access My Favorites
We identified an issue on the AOL Favorites servers and we worked closely with our network operations team to get it fixed. Please try it again and let us know if you're having problems (leave me a comment below!).
Question 3 - Can I Get an RSS or E-mail When a New Blog Article is Added?
Yes, along with very handy links on the right navigation bar, you will see the Subscribe box. You can add the RSS feed to your favorite RSS news reader (MyAOL is a great way to stay on top of your feeds!) or you can enter your e-mail in the 'Feed by Mail:" box.
Question 2 - I'm getting an 'Error 800' When Access My Favorites
We identified an issue on the AOL Favorites servers and we worked closely with our network operations team to get it fixed. Please try it again and let us know if you're having problems (leave me a comment below!).
Question 3 - Can I Get an RSS or E-mail When a New Blog Article is Added?
Yes, along with very handy links on the right navigation bar, you will see the Subscribe box. You can add the RSS feed to your favorite RSS news reader (MyAOL is a great way to stay on top of your feeds!) or you can enter your e-mail in the 'Feed by Mail:" box.
Question 4 - AOL Desktop for Mac 1.0 is Missing My Favorite Feature
This is only the beginning - The AOL Mac Team is busy working on the next update for AOL Desktop for Mac and some very exciting new applications on the Mac (and other platforms running Mac OS X - hint, hint). As we begin the development process, we interview users, read comments on AOL and most major Mac sites to gauge what features are important to our users. The AOL Mac Team will also be at Macworld Expo (can't wait until Macworld 2009!) and Apple's World Wide Developers Conference in a few weeks to speak face-to-face with users and developers using AOL software and technologies.
Finally, I want to end this article with some comments from users who haven't used AOL software or services in a while and may be hesitant to jump back in. I want to shed some light on the new AOL and clearing up some myths about AOL's Mac software:
Have you visited TUAW.com (The Unofficial Apple Weblog), Engadget.com, TMZ.com, Switched.com, MapQuest.com, Joystiq.com, downloadsquad.com, or autoblog.com? Guess what, ALL of the sites listed are AOL websites. And if you like Apple's iChat, it runs on the #1 IM network in America - AIM.
On the software side, AOL Desktop for Mac doesn't hide any nefarious software on your Mac or pop advertisements over your windows (I swear!). AOL Desktop for Mac won't interfere with other apps on your Mac and can co-habitate with AOL for Mac OS X for users making a slower migration.
Monday, our kickoff of in-depth features of AOL Desktop for Mac. We will focus on Mail, so stop back soon!
thanks...
Lee Givens
AOL Mac Product Lead
This is only the beginning - The AOL Mac Team is busy working on the next update for AOL Desktop for Mac and some very exciting new applications on the Mac (and other platforms running Mac OS X - hint, hint). As we begin the development process, we interview users, read comments on AOL and most major Mac sites to gauge what features are important to our users. The AOL Mac Team will also be at Macworld Expo (can't wait until Macworld 2009!) and Apple's World Wide Developers Conference in a few weeks to speak face-to-face with users and developers using AOL software and technologies.
Finally, I want to end this article with some comments from users who haven't used AOL software or services in a while and may be hesitant to jump back in. I want to shed some light on the new AOL and clearing up some myths about AOL's Mac software:
Have you visited TUAW.com (The Unofficial Apple Weblog), Engadget.com, TMZ.com, Switched.com, MapQuest.com, Joystiq.com, downloadsquad.com, or autoblog.com? Guess what, ALL of the sites listed are AOL websites. And if you like Apple's iChat, it runs on the #1 IM network in America - AIM.
On the software side, AOL Desktop for Mac doesn't hide any nefarious software on your Mac or pop advertisements over your windows (I swear!). AOL Desktop for Mac won't interfere with other apps on your Mac and can co-habitate with AOL for Mac OS X for users making a slower migration.
Monday, our kickoff of in-depth features of AOL Desktop for Mac. We will focus on Mail, so stop back soon!
thanks...
Lee Givens
AOL Mac Product Lead
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About The Team
Welcome to the Mac@AOL Blog. My name is Lee Givens and I'm the Product Lead for the Mac and iPhone products at AOL. You can find the latest information on AOL's software development on the Mac and any cool happenings at AOL. The purpose of the blog is to create a feedback loop so we can hear from our loyal AOL Mac users. Managing a blog is a lot of work, so I enlisted support from the whole team...the Mac team is made up of dedicated Macintosh developers, QA engineers and Product folks.
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Reader Comments (Page 1 of 1)
1. Getting the following Error Code when trying to access my email:
"The Technical Stuff:
Error Code: C0FE1801
Report ID: 30232-webmail-20080517-135935"
I'm running a MacBook ... Any suggestions? Thanks very much
Posted at 10:34AM on May 17th 2008 by Mark Bogosian
2. Dear Lee, thx for all the work done for this new AOL Client. But I have to admit that one of your challenge is to change the way of thinking about AOL... I see a lot of people with so crappy ideas upon your company! One good thing is Apple seems to be open for promoting all your stuff (as AIM on the iPhone).
Cheers, a long time AOL user.
Posted at 4:25AM on May 18th 2008 by Ghislain
3. Message content loading...
Those three little words I long to never see again. Be prepared to see this a lot. Ugh.
Posted at 12:59AM on May 21st 2008 by Scott
4. I am unable to download my favorites. I am getting the error = 800 error. Any help would be greatly appreciated. I am running AOL Desktop 1.0 on a MacBook Pro running Leopard 10.5.2.
Posted at 11:28AM on May 24th 2008 by mswhitecap
5. Still can't import old mail from my AOL on My Mac/AOL on AOL accounts. It indicates all 5000+ are there, but I can only read the past 30 days or so. Glad to look forward to setting preferred font for e-mail (I hope I can use Palatino--paid a lot for it!). Thanks!
Posted at 2:04PM on May 24th 2008 by Jim
6. Is anyone else having issues opening emails? When I open certain emails, the wrong message comes up.
Posted at 5:35PM on May 24th 2008 by Dennis
7. >Posted at 4:25AM on May 18th 2008 by Ghislain
>But I have to admit that one of your challenge is to change the >way of thinking about AOL... I see a lot of people with so >crappy ideas upon your company!
Perhaps people/members wouldn't have 'so crappy ideas upon the company' (whatever it is you're trying to say) if AOL would've handle the situation right to begin with!
Posted at 4:44PM on Jun 19th 2008 by Nicoya
8. Where is the hot keys feature? That is one of my favorite things about the AOL browser. I am new to the Mac side, and I was very pleased to know that AOL for Mac was available...However, I need my hot keys!!!
Posted at 9:05PM on Jun 5th 2008 by Lisa