Welcome to Feedback Friday, the AOL Mac Team's roll-up of some of the most pressing issues posted by our users on the AOL Beta message boards.
First up, we released AOL Desktop for Mac - Sneak Peek (Beta 8) yesterday. Please take a look at the previous post for more information. Let's jump right into some of the top issues we've been following:I'm having issues with AOL for Mac OS X after I upgraded to Leopard, Mac OS X 10.5?
The AOL Mac Team has been working closely with Apple to identify the issue and get the fix out to our users. Apple released Mac OS X 10.5.2 this week and it brings a whole bunch of fixes and most importantly, AOL for Mac OS X now works with Leopard. You can upgrade to 10.5.2 by using Apple Software Update under the Apple menu. Please read the Member Services article
for more information or visit Apple
. As recommended by Apple and almost every experienced Mac user - please make a back-up of your system prior to installing 10.5.2 (or any updates for that matter!).I've been using previous betas of AOL Desktop for Mac and my preview is blank?
We're still working on some specific issues regarding displaying of mail, but you can do the following before
re-installing AOL Desktop for Mac Beta 8:
1. Remove the following folder: [Home]/Library/Application Support/AOL Desktop
2. Remove the preference file: [Home]/Library/Preferences/com.aol.aoldesktop.plist
The [Home] directory will be the user's home directory (you'll see the little house icon next to the home directory in the left pane of any Finder window).
Where's my e-mail? It seems to be disappearing.
We've done a lot of work on the AOL Desktop for Mac mailbox. You should follow the instructions above if you're still having issues with mail after installing Beta 8. Also, please leave a comment below on your mail issues and please provide some additional info: Do you have a firewall? What type of Mac are you using and what OS version? What type of Mac OS X account are you using (you can see this under System Preferences->Accounts). You can also leave feedback
on AOL Beta CentralI get a Server Error dialog box when I'm using AOL Desktop for Mac.
Please take a look at the instructions above to remove the support files from Application Support and Preferences in your OS user's Library folder. Also, please fill out a bug report at AOL Beta Central
.Where's AIM Chat? I'm having issues with AIM Chat.
You can find the AIM Chat toolbar button in the toolbar customization sheet. I posted instructions
on changing your toolbar icons back in December 2007
. AIM Chat is still in public beta and we'll be reporting on the future of AOL Chat later on the blog. You can also get to AIM Chat by typing http://chat.aim.com
in your browser.Where's the return receipt feature?
I will take this feature request back to the team. Even though we're busy working on bugs, please continue to send us requests for features that you don't see in the current Beta build of AOL Desktop for Mac.I get a "beach ball" or the system slows when using AOL Desktop for Mac.
AOL Desktop for Mac - Sneak Peek (Beta 8), we've done a lot of work on inner-workings to minimize any non-system delays. If you're experiencing slow downs, please use the bug report form at AOL Beta Central to let us know.
We'll be back next week with all new articles on the Mac@AOL blog (thank goodness the writer's strike is over :) I would also like to thank Larry, one of our Mac Team engineers for getting the cool custom printed
AOL Mac Product Lead