1. Still unable to compress after selecting preferences.

Posted at 10:05PM on Feb 13th 2008 by Burt Cohen

2. i have tried very hard to reach the author s lounge under entertainment & arts but somehow i seem not to be an aol member any longer. any help u can give would be most appreciated. ty afsd

Posted at 2:41AM on Feb 14th 2008 by audreyfay1

3. I am among the loyal users who would like AOL to provide assistance/software (even at a cost) to transform pfc files into a more usable form.

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Hello Richard,
Are you thinking of being able to convert PFC to another mail format?

Let me know what you're thinking and we can get some people to think about it.

Thanks...Lee

Posted at 12:32PM on Feb 14th 2008 by Richard Chasin

4. I want to disable offline mail display on aol desktop for Mac. I tried every possible way without any luck. Can anyone help me how to do this. Don't anyone else have concerns that everyone can actually read your personal email while you are offline. I prefer to keep all my new, old, sent and even junk mail password protected.

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Hello Alan,
I'll ask the AOL Desktop for Mac mail team tomorrow. I'll get an answer for you and post it to the blog.

Thanks...Lee

Posted at 12:37PM on Feb 16th 2008 by Alan

5. After "upgrading" from Leopard 10.5 to Leopard 10.5.2, suddenly AOL has developed a problem of getting booted after less than 5 minutes online. Really irksome. Safari seems unaffected. Any ideas?


--------------------------

BJ,
Are you referring to a dial-up connection? I will get your comment over to the connectivity team as soon as I can get some specifics.

Thanks...Lee

Posted at 5:57PM on Feb 17th 2008 by BJ

6. I bought an IMAC
Aol has been a mess.
I read that I need to download 10.5.2 and then
go the AOL's help menu.
I find what I need. I download. Nothing good happens.
I do not even know what to look for after I do the aol
download.
I am confused.

Posted at 6:19PM on Feb 17th 2008 by confused

7. I can't believe I have bought a mac and now AOL is such a problem - brand new machine - got it yesterday. I have already updated twice. No addresses in address book, no favorites, just blank pages.ahhhhhh

Posted at 9:01PM on Feb 19th 2008 by Carolyn

8. I am working with an iBook and an OLD version of AOL (7.0). I'm been trying to download the new version for OS X, but I'm on dialup and the downloading process is freezing up after about 10 minutes. Is there any way to get the version for OS X on a CD to load directly to my computer?

Posted at 1:19PM on Feb 21st 2008 by HeidiB

9. HELP. I'm an experiencedMac and AOL user, and I have a new Mac mini running 10.5.2 and after I download AOL for MAC OS X and mount the volume from the .dmg disk image, nothing further ever happens. I try to launch the install application, get a message asking if I want to open the app downloaded from internet, answer yes, and nothing else happens. I am logged on as admin when downloading and trying to install.
Any help would be greatly appreciated. I checked blogs, but could not find anything relevant to this problem.
Thanks

Posted at 4:50PM on Feb 24th 2008 by jamesnhny

10. I gave up on AOL years ago until I just saw what looked like a new version of AOL software that will work with Leopard. I downloaded an installed and it quit immediately just like it has done for years. AOL can't seem to make software that functions on a Mac, even with 5 years to do it in.

Posted at 6:40PM on Feb 25th 2008 by KevinBBG

11. Here are the problems with AOL and 10.5.2 OSX
1 - web browser does not work, all links to websites do not load websites
2 - the aol app is robbing ram, when looked at thru theactivity monitor, aol used 100%, even when not even using the app, have to quit to clear the hogging ram drain
3 - there is a huge lag time when writing text in IM or email, it will pause every 5-10 seconds if the app has been open for a little while (a hour or more) - again seems like a memory issue
4 - VERY slow to start up the app, long long long time for it to open, even on my mac pro (intel) with 4 gigs of ram

Posted at 12:11PM on Feb 26th 2008 by Richie

12. oh and one more thing
when looking at a list of all the emails i have in my inbox, the window keeps going to the bottom, to get it to the top i have to keep clicking on mid points to refresh the list so it won't keep jumping around

Posted at 12:11PM on Feb 26th 2008 by Richie

13. i love this stite so please contact me o, mayiopens@yahoo.cn

Posted at 2:49AM on Feb 27th 2008 by mayi

14. New Intel Imac running OS 10.5.2. AOL loads but I keep getting "mail" didn't load. Error -39. Wished I'd stayed with my old G4. Writing this on my Ibook. Apple says that the problem is AOL. AOL says the problem is Apple. A pox on both their houses.

Posted at 8:55AM on Mar 6th 2008 by George

15. After installing Leopard, I folllowed AOL's advice and down-
loaded and installed v. 10.5.2. That fixed most of my AOL
problems. But I have not been able to access the mail install-
ed on my computer, my Filing Cabinet. The number of emails in
it is displayed, but I can't access it.

I have a complaint about the PRINT command - I'm not permitted
to print just the page or pages I want. If I want to print,
all the pages print.

Posted at 1:07PM on Mar 9th 2008 by helunt

16. I learned that my comment about the PRINT command should be
directed to Apple, not AOL. The arrow in the PRINT window next
to the name of the printer is not for selecting another printer.
Clicking that arrow opens the full print page with all the print
options. It seems that Apple changed a one-click operation into
a two click operation. They consider that PROGRESS!

Posted at 1:16PM on Mar 9th 2008 by helunt

17. My commment about the PRINT commmand was misdirected to AOL. It
seems that Apple created the print command, not AOL. Turns out
the arrow next to the name of the printer is not for selecting
another printer. Clicking it opens the full PRINT page that
used to open with one click. Apple made a two-click operation
out of a one-click operation. Real progress!

Posted at 5:31PM on Mar 9th 2008 by helunt

18. I decided in December to get a new Macbook Pro (having been on PCs) and because I thought that AOL broadband couldn't cope with Macs, I called up to cancel my AOL subscription. The sales persons set me straight on that AOL broadband could work with Macs and I agreed to stay, especially as he offered me £9.99 a month plus a free router and capacity to support up to five computers. So far so good.

Imagine my surprise when I found that the AOL software version (10.2.1) for Mac is exactly the same clunky, misfiring program that was giving me hell when I last used AOL on Macs, five years ago (that was on a network at an office). I have seen the troubleshooting page here and I can see exactly the same problems I had then and exactly the same solutions AOL Help used to tell me over the phone when things went bad. Nothing has changed. I find this amazing. Are the technical challenges so daunting, so intractable that nothing can be done for at least five years and counting?

When I agreed to stay with AOL I imagined that if I had any problems I could call the helpline, but no, when I did so I was told by the nice Indian lady that AOL did not "support" AOL installed on Macs. She said they did "not have the expertise". Extraordinary.

All this is very frustrating. Just like five years ago, "AOL failed to respond" happens literally every other session. And the spinning wheel also appears and then disconnects me, asking me to log on again. This happens about once every four sessions. I also get the "we could not establish a full connection", but a bit less often. And just to make my day perfect, there is a new glitch I did not have in 2003. When following a link within an AOL email, it almost always goes not to the specified linked place, but to a link I followed in an earlier session, or even the day before. I can click on the link up to a dozen times before it wakes up and sends me to the right place. This is a vast, multibillion dollar corporation and yet it seems happy to allow a set of faults to continue uncorrected for at least five years. I think I would be really outraged if I wasn’t more bowled over with incredulity.

Let me also say that I am very reluctant to attempt these elaborate and time-consuming corrective measures suggested here. When I tried them five years ago, they would work for a week or two, or a month, and then the problems came straight back. I am not jumping through those hoops again.

If I hadn't been with AOL so long, and afraid of losing business by changing my address, I would have been out of here years ago. Somebody please explain why they don't fix it up.

Posted at 9:23AM on Mar 12th 2008 by Andrew

19. Did you folks REALLY think AOL was going to come up with a version that worked on a MAC? Who just dropped you off on this planet?!?

Posted at 9:04AM on Mar 16th 2008 by Online Chumps

20. It still doesnt work the sites have a * every time I try to go anywhere

Posted at 4:11PM on Mar 21st 2008 by katie